SHIPPING INFO & RETURN POLICY

SHIPPING INFORMATION

Free Shipping & Flat Shipping Rates

 These rates can be updated without notice at any time. 

Domestic
Order amount of $150 or more (excluding Tax) will be free of shipping .
Order amount of less than $150 will be charged $7.00 for shipping.

Shipping Times to the Contiguous U.S. - Approximately 4-5 days.

When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location and selected shipping speed.

Shipping Times to Alaska, Hawaii & Puerto Rico: 3-7 days 

When shipping to Alaska, Hawaii and Puerto Rico, your order will arrive within these delivery estimates based on your location and selected shipping speed.

Shipping Times to U.S. Territories & Freely Associated States: 3-5 days

When shipping to American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, and the U.S. Virgin Islands, your order will arrive within these delivery estimates based on your location and selected shipping speed.

International (South Korea)
     1. For International order amount of $150 or more will be free of shipping. 
     2. For International of less than $150 will be charged $9.00 for shipping.

International (Canada)
     1. For International order amount of $300 or more will be free of shipping. 
     2. For International of less than $300 will be charged $25.00 for shipping.

International (China, Taipei, Hong Kong & Africa)
     1. For International order amount of $500 or more will be free of shipping. 
     2. For International of less than $500 will be charged $50.00 for shipping.

International (Others)
     1. For International order amount of $400 or more will be free of shipping. 
     2. For International of less than $400 will be charged $35.00 for shipping.

Some products may not be eligible for Flat Shipping Rate, such as Honey, Family size Shampoo, etc.

Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items. To determine the applicable shipping rate for items in your Cart:

1. Select Proceed to Checkout 
2. Select or add your shipping address
3. Select a shipping speed and select Continue
4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

Carriers

We’re using the following carriers depending on the order and destination.

1. USPS
2. UPS
3. FedEx 
4. International Carrier 

All of terms, options, and rates of shipping could be updated without notice. True Nutrition Company reserve all rights to revise terms, options, and rates for shipping.

RETURN POLICY

For everyone’s safety, we are temporarily unable to accept returns due to COVID-19. Thank you for your understanding.


We can provide you with specific, individual advice and recommendations that may be the difference needed to achieve the desired results. If we are unable to provide you with the support you need, then we ask that you review the following guidelines in order to help expedite the return process.

What is the return policy?
You may return any item purchased from True Nutrition Company for any reason within seven (7) days of  receiving order(s). Please submit a return request within 7 days of receiving the product by emailing cs@mynanowell.com.  You will receive a full refund for unopened items in the original form of payment. And opened items cannot be returned.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping. True Nutrition Company reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Your refunds will be processed after physical product(s) are received and verified. It may take 7-14  business days for your returns to appear in your original payment account.

Shipping information and Return policies were last updated on September, 2020.

* Disclaimer: Regardless of how our products may be used in other countries, or anything that you may have heard or read about Nanowell products, under FDA law in the United States it is illegal for a manufacturer to make any medical claims for health supplements. None of the products offered for sale on our website or direct to retail consumers are intended to be used in the treatment or mitigation of any disease state. All statements made by True Nutrition Company are intended for informational purposes only. The statements made here have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure or prevent any disease. Health decisions are much too important to be made without the advice of a health care professional. If you are nursing, pregnant, or considering pregnancy, you should consult your health care professional prior to using any health supplement product.