SHIPPING INFO & RETURN POLICY
Free Shipping & Flat Shipping Rates
These rates can be updated without notice at any time.
Order amount of $50 or more (excluding Tax), shipping will be free.
Order amount of less than $50 a shipping fee of $10 will be charged.
Shipping Times to the Contiguous U.S. - Approximately 3-7 days.
When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location.
Shipping Times to Alaska, Hawaii & Puerto Rico: 5-7 days
When shipping to Alaska, Hawaii and Puerto Rico, your order will arrive within these delivery estimates based on your location and selected shipping speed.
Shipping Times to U.S. Territories & Freely Associated States: 5-7 days
When shipping to American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, and the U.S. Virgin Islands, your order will arrive within these delivery estimates based on your location and selected shipping speed.
International (South Korea)
1. For international orders totaling $50 or more, shipping will be free.
2. For International orders of less than $50, a shipping fee of $9 will be charged.
International (Canada & Japan)
1. For international orders totaling $400 or more, shipping will be free.
2. For International orders of less than $400, a shipping fee of $40.00 will be charged.
International (Austria, Australia, Belgium, Denmark, England, Finland, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Monaco, Netherlands, New Zealand, Singapore, Switzerland, Taiwan and Thailand)
1. For International orders totalling $500 or more, shipping will be free.
2. For International orders of less than $500, a shipping fee of $45.00 will be charged.
Unavailable Shipping Countries
Currently we are not able to ship to other countries not listed above.
Please Contact Customer Service for any questions regarding this change.
All of terms, options, and rates of shipping could be updated without notice. True Nutrition Company reserve all rights to revise terms, options, and rates for shipping.
RETURN and REFUND INFORMATION
For all returns, contact the customer center at 844-262-8998 or firstname.lastname@example.org to receive an RMA number and write it in the box before sending.
Return and Refund Period: Within 30 days of delivery completion. However, it is possible only for unopened products.
If there is a problem with the product: You can notify the customer center by phone or e-mail within 7 days of the delivery completion date and follow the procedure.
Items required when receiving a lost case: Submit your order number, phone number, account e-mail, shipping company invoice number, and total amount of the order to the place of purchase for processing.
If you wish to return or refund due to side effects or troubles: After presenting the relevant supporting documents such as medical confirmation and doctor’s note, you can proceed with the return and refund procedure according to the examination result.
For non-defective returns, there will be a $10 international charge for handling fee.
Shipping information and Return policies were last updated on January, 2022.
* Disclaimer: Regardless of how our products may be used in other countries, or anything that you may have heard or read about Nanowell products, under FDA law in the United States it is illegal for a manufacturer to make any medical claims for health supplements. None of the products offered for sale on our website or direct to retail consumers are intended to be used in the treatment or mitigation of any disease state. All statements made by True Nutrition Company are intended for informational purposes only. The statements made here have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure or prevent any disease. Health decisions are much too important to be made without the advice of a health care professional. If you are nursing, pregnant, or considering pregnancy, you should consult your health care professional prior to using any health supplement product.