SHIPPING INFO & RETURN POLICY

SHIPPING INFORMATION

Free Shipping & Flat Shipping Rates

 These rates can be updated without notice at any time. 

Domestic
Order amount of $140 or more (excluding Tax) will be free of shipping .
Order amount of less than $140 will be charged $10.00 for shipping.

Shipping Times to the Contiguous U.S. - Approximately 4-5 days.

When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location and selected shipping speed.

Shipping Times to Alaska, Hawaii & Puerto Rico: 3-7 days 

When shipping to Alaska, Hawaii and Puerto Rico, your order will arrive within these delivery estimates based on your location and selected shipping speed.

Shipping Times to U.S. Territories & Freely Associated States: 3-5 days

When shipping to American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, and the U.S. Virgin Islands, your order will arrive within these delivery estimates based on your location and selected shipping speed.

International (South Korea)
     1. For International order amount of $140 or more will be free of shipping. 
     2. For International of less than $140 will be charged $9.00 for shipping.

International (Canada)
     1. For International order amount of $400 or more will be free of shipping. 
     2. For International of less than $400 will be charged $40.00 for shipping.

International (Japan)
     1. For International order amount of $400 or more will be free of shipping. 
     2. For International of less than $400 will be charged $40.00 for shipping.

International (Australia, Germany, New Zealand, Hong Kong)
   1. For International order amount of $500 or more will be free of shipping.
  2. For International of less than $500 will be charged $45.00 for shipping.

Unavailable Shipping Countries

Currently we are not able to ship to other countries not listed above.
Please Contact Customer Service for any questions regarding this change.

Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items. To determine the applicable shipping rate for items in your Cart:

1. Select Proceed to Checkout 
2. Select or add your shipping address
3. Select a shipping speed and select Continue
4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

Carriers

We’re using the following carriers depending on the order and destination.

All of terms, options, and rates of shipping could be updated without notice. True Nutrition Company reserve all rights to revise terms, options, and rates for shipping.

For all returns, contact the customer center at 844-262-8998 or info@mynanowell.com to receive an RMA number and write it in the box before sending.


Return and refund period: Within 30 days of delivery completion. However, it is possible only for unopened products.

If there is a problem with the product: You can notify the customer center by phone or e-mail within 7 days of the delivery completion date and follow the procedure.

Items required when receiving a lost case: Submit your order number, phone number, account e-mail, shipping company invoice number, and total amount of the order to the place of purchase for processing.

If you wish to return or refund due to side effects or troubles: After presenting the relevant supporting documents such as medical confirmation and doctor’s note, you can proceed with the return and refund procedure according to the examination result.

For non-defective returns, there will be a $10 international charge for handling fee.

Some products may not be eligible for Flat Shipping Rate, such as Honey, Family size Shampoo, etc.

RETURN POLICY

Shipping information and Return policies were last updated on January, 2022.

* Disclaimer: Regardless of how our products may be used in other countries, or anything that you may have heard or read about Nanowell products, under FDA law in the United States it is illegal for a manufacturer to make any medical claims for health supplements. None of the products offered for sale on our website or direct to retail consumers are intended to be used in the treatment or mitigation of any disease state. All statements made by True Nutrition Company are intended for informational purposes only. The statements made here have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure or prevent any disease. Health decisions are much too important to be made without the advice of a health care professional. If you are nursing, pregnant, or considering pregnancy, you should consult your health care professional prior to using any health supplement product.